Airline Support Representative (GDS Experience Preferred) - Remote in Bali

Join Foundever, a global leader in customer experience solutions, as an Airline Support Representative and become the voice of excellence for travelers worldwide! Based in the tropical paradise of Bali, you’ll deliver exceptional support to airline customers while leveraging your expertise in Global Distribution Systems (GDS) like Sabre or Amadeus. If you're passionate about travel and committed to providing top-notch service, this is your chance to make a difference in the lives of travelers every day.

As an Airline Support Representative at Foundever, you'll be the first point of contact for travelers seeking assistance with their bookings, itineraries, and any other travel-related inquiries. Your role is crucial in ensuring a seamless travel experience, and you'll have the opportunity to grow your career within a dynamic and innovative company. With Foundever's commitment to excellence, you'll have access to continuous learning and development opportunities to enhance your skills and knowledge.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer service to airline passengers, answering inquiries and resolving issues related to bookings, itineraries, and travel documents.
• Utilize GDS systems like Sabre or Amadeus to assist customers with their travel needs, ensuring accurate and efficient service.
• Handle a high volume of customer inquiries via phone, email, and chat, maintaining a professional and friendly demeanor.
• Stay updated with the latest travel regulations, airline policies, and industry trends to provide accurate and helpful advice to customers.
• Collaborate with internal teams to ensure smooth communication and coordination in delivering a seamless travel experience.
• Monitor and analyze customer feedback to identify areas for improvement and implement necessary changes.
• Participate in training and development programs to enhance your skills and knowledge in customer service and GDS systems.
• Adhere to Foundever's customer experience standards and company policies to ensure consistent and high-quality service.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in customer service, preferably in the travel or airline industry.
• Proven track record of delivering exceptional customer service and resolving customer issues effectively.
• Familiarity with GDS systems like Sabre or Amadeus is a plus.
• Excellent communication skills, both verbal and written, in English.
• Strong problem-solving skills and the ability to work under pressure in a fast-paced environment.
• Ability to multitask and manage a high volume of customer inquiries efficiently.
• Professional and friendly demeanor, with a genuine passion for helping others.
• Ability to work independently and as part of a team, with a commitment to Foundever's customer experience standards.

🛠️ Keahlian

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