Front Desk Receptionist - Bangka Belitung

Join Grand Belitung Resort & Spa, a premier luxury destination in the heart of Bangka Belitung, as our next Front Desk Receptionist. You’ll be the first point of contact for our esteemed guests, delivering world-class hospitality with warmth, professionalism, and a smile. In this role, you’ll manage reservations, check-ins, and check-outs, while ensuring our guests feel at home. With a focus on seamless guest experiences, you’ll leverage tools like PMS (Property Management System) and CRM (Customer Relationship Management) to streamline operations. This is your chance to shine in a dynamic, fast-paced environment where your skills will make a tangible difference.

Grand Belitung Resort & Spa is more than just a resort; it’s a sanctuary of luxury and relaxation. Nestled in the beautiful Bangka Belitung, our resort offers a blend of modern amenities and traditional charm. As our Front Desk Receptionist, you’ll be part of a team that prides itself on excellence. You’ll have the opportunity to grow your career while contributing to a world-class hospitality experience.

Daily, you’ll greet guests with a warm welcome, assist with travel arrangements, and handle inquiries with efficiency. You’ll work closely with our housekeeping, dining, and other departments to ensure smooth operations. With a competitive salary and a comprehensive benefits package, this role offers both personal and professional fulfillment. Join us and be part of a legacy of hospitality excellence.

📋 Tanggung Jawab Pekerjaan

• Manage guest check-ins and check-outs, including reservations and cancellations.
• Handle guest inquiries and complaints, ensuring high levels of customer satisfaction.
• Coordinate with housekeeping, dining, and other departments to ensure seamless guest experiences.
• Use PMS and CRM tools to streamline front desk operations and improve efficiency.
• Maintain accurate records of guest information and transactions.
• Promote resort amenities and services to guests, enhancing their stay experience.
• Assist with travel arrangements and local recommendations for guests.
• Ensure compliance with resort policies and procedures.

🎓 Kualifikasi & Syarat

• Minimum 2 years of experience in front desk or receptionist roles in the hospitality industry.
• Proven track record of delivering exceptional customer service.
• Fluency in English and Bahasa Indonesia.
• Strong organizational and multitasking skills.
• Knowledge of PMS and CRM systems is a plus.
• Ability to work in a fast-paced, high-energy environment.
• Valid SIM card and ability to work shifts including weekends and holidays.
• Enthusiasm for luxury hospitality and a passion for creating memorable guest experiences.

🛠️ Keahlian

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